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Murat
Russia
48 Posts |
 Posted - Nov 28 2011 : 01:37:21
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Hi Fabrizio and Xequte team,
Canon Digital Photo Professional (that came with Canon cameras) crashes on some images changed by ImageEN:
- Tested with Exif demo located on your Demos page
- The problem occurs on some images with Exif Block.
- Please let me know if can send you the sample image file (I need an email)?
Thanks!
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Murat |
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fab
1310 Posts |
Posted - Nov 28 2011 : 03:10:19
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| It is a bit difficult to locate this problem (we cannot debug Canon software), anyway yes, please send a file to the support email. |
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Murat
Russia
48 Posts |
Posted - Nov 28 2011 : 06:26:04
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| Sent... |
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Uwe
284 Posts |
Posted - Nov 28 2011 : 10:07:52
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| I can confirm this for another Canon software: ZoomBrowserEx. The problem occurs not only with JPG's saved through ImageEN, but with almost all JPG images that were generated by a third-party program (Photoshop is an exception, for example). The loading and thumbnail generation comes to a standstill and the application crashes. Looks like a bug in the Canon software to me. |
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Murat
Russia
48 Posts |
Posted - Nov 29 2011 : 07:21:06
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| Uwe, could you please disclose the names of the third-party programs? Probably they could also use ImageEN? For example, the popular FastStone Viewer is based on ImageEN. |
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Uwe
284 Posts |
Posted - Nov 29 2011 : 09:35:58
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I have to correct my posting: Photoshop is also producing JPG's that crash DPP and ZoomBrowserEx. To be exact, it is CS5 (all updates applied). The images in question (CR2's) originally came from a Canon 7D and were only down-sampled and then saved. Interestingly, JPG's coming from an old Canon 10D and saved in CS5 do not crash the programs, but slow them down significantly. Loading of the EXIF information in DPP takes almost half a minute.
Thinking of it now, it may even be a bug in the firmware of some of Canon's cameras.
EDIT:
I just ran the images that crash DPP through ExifTool, and there are no warnings whatsoever. The metadata is correctly saved. Now I'm out of ideas... |
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Murat
Russia
48 Posts |
Posted - Nov 30 2011 : 00:12:19
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One of my customers noticed that the problem disappears once he removed the EXIF preview in XNView, reopened DPP in this folder - and all is OK.
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Incompatibility with Canon Digital Photo Pro
